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1-908-336-DEFT
If you don't find the question or answer you're looking for, please feel free to Contact Us.
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Do your employees wear masks?We follow state and federal health guidelines and do not require our staff to wear masks. However, all of our craftsman have masks as part of their standard equipment and would be happy to honor your wishes if you prefer they wear a mask while performing work in your home.
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How can I schedule an appointmentScheduling an appointment with Deft Craftsman is easy, simply find the location nearest you and contact their local customer service representative through one of two ways: Call our office at 908-336-3338 Book your appointment with the Deft Craftsman Online Appointment System. Generally, we can get most jobs on the schedule within 2-3 days of your call!
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Can you provide a quote over the phone?We offer FREE remote estimates. In many cases we can quote a job over the phone. We may ask you to Facetime, Duo, or Zoom with us so we can see the project so that we can give you the fairest price possible.
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Why would I hire you when I can hire someone for $40 on TaskRabbit?Fair question. Being a handyman or general contractor is not unskilled labor. All of our craftsmen are vocationally educated and/or have spent at least 10 years honing their skills. We are properly licensed and insured (up to $1,000,000). They make speak about quality but we offer you a warranty. They may speak about value (in cost) but we offer more important value (your time). We do this by being responsive, on-time, and online. We call you back and we show up when we say we are. We try to be as automated and organized as possible so your estimate, invoices, service reminders and receipts are all conveniently delivered to your phone or email. Do you think it's possible for someone charging $40-70 per hour to offer you the same?
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Why do you charge for quotes?The reason why we do this is to keep prices affordable, We reduce frivolous proposal request from insurance purposes and real state agents and we close 95% of our proposals keeping our prices always affordable. When a job DOES NOT qualify for our time and materials rates (expected to cost less than $1,000), we offer free verbal estimates for all labor. If you like what we have to offer based on our general labor assessment, then we ask for a $75 good faith deposit to execute a written quote with all details, including materials. This engagement deposit goes towards the total contract price; if for any reason you decide that you don’t want us to do this work, you can use the $75 credit towards us doing any other work. Present your receipt to redeem the $75 towards different work other than the work proposed.
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Are you properly registered?Absolutely! Our NJ HIC# 13VH11097200. You can verify our registration here: https://newjersey.mylicense.com/verification/Search.aspx
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Are you insured and bonded?Indeed! We carry a comprehensive gereral libility policy as required by the State of NJ and we have never had to file a claim. NJ does not require home improvement contractors to be bonded. We can provide a certificate of insurance at your request.
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Do you charge hourly or by the job?Normally, we charge by the job. In certain cases, such as odd jobs or "honey-do" lists, we will charge by the day. This way there are no surprises when the job is done.
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Which services do you provide and which ones do you not provide?Our goal is to provide as many services as possible. Unfortunately, the reality is that we can't do everything....yet. However, we do most things and there are only a few things we don't do. Also, the few things we don't do we can set you up with someone we both can trust. For a list of the services we do and don't do, visit: Services
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Can I buy the matieral and just have you install or assemble?Of course. However, we enjoy preferred pricing on many products because of our purchase volume. Oftentimes, we can get materials cheaper than you may find at Home Depot or Lowes. Also, we can only guarantee our work and not the materials you may have purchased.
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Do you have anyone available after hours?Emergencies don't always happen between 9-5, Monday - Friday. We are available 24 hours a day - even holidays if you need us. We can have someone at your site within 2 hours or sooner. After-hours fee will apply and will not apply to the final invoice.
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What kind of warranty do you provide?We believe in our work. Therefore, we offer you the security of a 1 year warranty on the labor and materials (that we provide) of any project. If there are any issues with the work we do for you, please make sure to contact us so we can assess the situation. Of course, there are going to be reasonable limits, depending on the specific situation. However, any direct issues caused by us, we will make sure to cover the labor and material cost for up to 1 year. For more details click here for our Scope of Warranty
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Do you offer financing?Not at this time. New Jersey home repair contractors who execute financed home repair contracts on the goods or services provided to New Jersey consumers for home repair work must be registered with NJ Dept of Banking and Insurance.
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Do you offer any discounts?We have always offered a 5% discount to seniors (62+) and occasionaly we offer new customer discounts. Discounts apply to labor only. Discounts do not apply to taxes, fees, materials, or other. Minimum project costs may apply. Contact us for details.
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What kind of payments do you accept?• We accept most forms of payment including: cash, check, & card (Visa, MasterCard, American Express, Discover). • Payment accepted in person and we also accept credit card payment over the phone. • All residential clients are required to pay at time of job completion.
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Can I trust the handyman in my home or office?We understand safety and security are a priority and concern. All of our employees undergo extensive background checks when first hired and we conduct periodic background check for current employees in accordance with NJ and federal laws.
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What is the difference between an estimate and a quote?An estimate is a best guess of how much a job might cost. A quote is more exact. Once you've accepted a quote, the contractor has to do the work for that price.
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Are you hiring?We are always looking for expert craftsman. Send us your resume and someone from our recruiting team will contact you. Email us at careers@deftcraftsman.com
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