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Privacy Policy for www.deftcraftsman.com

Last Updated: June 2, 2026

Deft Craftsman, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.deftcraftsman.com, or interact with our services. By using our Site, you consent to the practices described in this Policy.

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Collection, Use, and Disclosure of Personal Information

Personal Information We Collect: We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

  • Identifiers: Such as your name, phone number, address, and email, collected when you schedule services, request information, or subscribe to updates.

  • Payment Information: We use secure third-party processors to handle payment data, and we do not store your credit or debit card information on our servers.

  • Commercial Information: Records of services you’ve purchased, considered, or reviewed on our Site, including details about your home relevant to service requests.

How We Use Your Personal Information:

  • Service Fulfillment: To schedule, manage, and communicate about your service appointments, process payments, and handle complaints or inquiries.

  • Marketing and Communications: To send updates, promotional materials, newsletters, and service-related announcements. You may opt-out of marketing communications at any time.

  • Personalization: To provide personalized content and improve your experience based on your preferences and interactions with our Site.

  • Security and Fraud Prevention: To protect our services, detect or prevent fraud, and ensure the security of your data.

Disclosure of Personal Information:

  • Service Providers: We share information with third-party vendors that support our operations, including payment processors, customer service platforms, and marketing services. These partners are required to use your data only as necessary to provide services on our behalf.

  • Legal Compliance: We may disclose your data to comply with applicable laws, regulations, legal processes, or governmental requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

  • Scheduling Services: We use Breezeworks, a third-party scheduling and field service management platform, to manage service appointments, estimates, and customer communications. When you click our "Get a Free Estimate" button or schedule a service, you may be directed to Breezeworks where their own privacy policy applies. We encourage you to review Breezeworks' privacy policy at breezeworks.com.

  • Reviews Platform: We use a third-party reviews application integrated through Wix to display customer reviews on our website. This application may collect information about your interaction with review content. Reviews submitted through Google are governed by Google's privacy policy.

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Tracking Technologies and Cookies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site. Cookies are small files placed on your device that help us recognize you and remember your preferences. We use cookies to:

  • Essential Functions: Enable basic functions such as service scheduling and user login.

  • Analytics and Performance: Analyze how you use our Site to improve functionality and optimize user experience.

  • Advertising: Deliver relevant advertisements and measure their effectiveness.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our Site.

Third-Party Tools: Our website is built on the Wix platform. Wix uses its own cookies and tracking technologies to support website functionality, analytics, and performance. Please refer to Wix's privacy policy at wix.com for details on how Wix processes data collected through our site.

Analytics: We may use Google Analytics to understand how visitors interact with our site. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on the site. This data is used solely to improve our website and services. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

 
Information from or About Other Parties

We may receive additional information about you from third-party sources, including service providers and booking partners, to enhance our ability to provide tailored services. For instance, if you book services through a third-party site, we may receive details about your booking, which helps us fulfill your requests.

 
Communications

Call and Text Messaging: If you contact us via phone or SMS, we may collect information such as your phone number, the date and time of the call or message, and the content of your communication for service and quality purposes.

Opt-Out: You can opt out of receiving promotional texts or calls by following the opt-out instructions in the communication or by contacting us directly.

Online Contact Forms: When you submit a contact form on our website, the information you provide including your name, email address, phone number, and message is collected and stored through our Wix website platform and may be forwarded to our team email at team@deftcraftsman.com. We use this information solely to respond to your inquiry and schedule services.

 
Information Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the nature of the data and our legal obligations.

 
Targeted Advertising, Sales, and Sharing of Personal Information

We may share certain information with advertising partners to deliver targeted ads based on your interests. While we do not sell your personal information for monetary gain, some data sharing may be considered a “sale” under certain privacy laws. You can adjust your privacy settings to opt out of such sharing.

 
United States Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. You may also request details about how your data is used or shared. To exercise these rights, please contact us at the details below.

 
Children’s Privacy

Our Services are not intended for children under 17 years of age. We do not knowingly collect personal information from children. If we become aware of any data inadvertently collected from a child, we will take steps to delete that information promptly.

 
International Visitors

Our Site is operated from the United States, and your data may be transferred and processed internationally. We take appropriate measures to protect your information in accordance with this Policy, but data protection laws may vary by country.

 
Security

We take reasonable steps to protect your personal information using technical, administrative, and physical security measures. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials.

 
Your Choices

You may update, correct, or delete your information by contacting us. You can also opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly.

 
Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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California and New Jersey Residents

If you are a resident of California or New Jersey you may have additional rights regarding your personal information under applicable state privacy laws including the California Consumer Privacy Act and the New Jersey Data Privacy Act. These rights may include the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of your personal information. To exercise any of these rights please contact us at team@deftcraftsman.com.

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Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review the Policy regularly to stay informed about our data practices.

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