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Privacy Policy for www.deftcraftsman.com

Last Updated: Sept. 6, 2024

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Deft Craftsman, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.deftcraftsman.com, or interact with our services. By using our Site, you consent to the practices described in this Policy.

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Collection, Use, and Disclosure of Personal Information

Personal Information We Collect: We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

  • Identifiers: Such as your name, phone number, address, and email, collected when you schedule services, request information, or subscribe to updates.

  • Payment Information: We use secure third-party processors to handle payment data, and we do not store your credit or debit card information on our servers.

  • Commercial Information: Records of services you’ve purchased, considered, or reviewed on our Site, including details about your home relevant to service requests.

How We Use Your Personal Information:

  • Service Fulfillment: To schedule, manage, and communicate about your service appointments, process payments, and handle complaints or inquiries.

  • Marketing and Communications: To send updates, promotional materials, newsletters, and service-related announcements. You may opt-out of marketing communications at any time.

  • Personalization: To provide personalized content and improve your experience based on your preferences and interactions with our Site.

  • Security and Fraud Prevention: To protect our services, detect or prevent fraud, and ensure the security of your data.

Disclosure of Personal Information:

  • Service Providers: We share information with third-party vendors that support our operations, including payment processors, customer service platforms, and marketing services. These partners are required to use your data only as necessary to provide services on our behalf.

  • Legal Compliance: We may disclose your data to comply with applicable laws, regulations, legal processes, or governmental requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

 
Tracking Technologies and Cookies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site. Cookies are small files placed on your device that help us recognize you and remember your preferences. We use cookies to:

  • Essential Functions: Enable basic functions such as service scheduling and user login.

  • Analytics and Performance: Analyze how you use our Site to improve functionality and optimize user experience.

  • Advertising: Deliver relevant advertisements and measure their effectiveness.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our Site.

 
Information from or About Other Parties

We may receive additional information about you from third-party sources, including service providers and booking partners, to enhance our ability to provide tailored services. For instance, if you book services through a third-party site, we may receive details about your booking, which helps us fulfill your requests.

 
Communications

Call and Text Messaging: If you contact us via phone or SMS, we may collect information such as your phone number, the date and time of the call or message, and the content of your communication for service and quality purposes.

Opt-Out: You can opt out of receiving promotional texts or calls by following the opt-out instructions in the communication or by contacting us directly.

 
Information Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the nature of the data and our legal obligations.

 
Targeted Advertising, Sales, and Sharing of Personal Information

We may share certain information with advertising partners to deliver targeted ads based on your interests. While we do not sell your personal information for monetary gain, some data sharing may be considered a “sale” under certain privacy laws. You can adjust your privacy settings to opt out of such sharing.

 
United States Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. You may also request details about how your data is used or shared. To exercise these rights, please contact us at the details below.

 
Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of any data inadvertently collected from a child, we will take steps to delete that information promptly.

 
International Visitors

Our Site is operated from the United States, and your data may be transferred and processed internationally. We take appropriate measures to protect your information in accordance with this Policy, but data protection laws may vary by country.

 
Security

We take reasonable steps to protect your personal information using technical, administrative, and physical security measures. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials.

 
Your Choices

You may update, correct, or delete your information by contacting us. You can also opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly.

 
Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 
Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review the Policy regularly to stay informed about our data practices.

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